Refund & Cancellation Policy
Last Updated: September 2026
At Knowledge Axis, we aim to provide reliable educational, professional learning, assessment, technology, quality, documentation, employability, and institutional development services. This Refund & Cancellation Policy explains the general terms applicable to cancellations and refunds for services, programmes, registrations, or other paid offerings made available through the Knowledge Axis ecosystem.
1. General Policy
Refund and cancellation terms may vary depending on the specific programme, service, course, assessment, registration, or initiative.
Where a particular service has its own refund or cancellation terms, those terms will apply and will take precedence over this general policy.
Before making a payment or completing a registration, users are encouraged to review the applicable programme or service-specific terms.
2. Cancellation by the User
Users may request cancellation of a registration, programme, service, or other paid activity by contacting Knowledge Axis through the official communication channels provided on the website.
Cancellation requests should include relevant details such as:
Name of the registered user or organisation
Registered email address
Order, registration, or transaction reference, where applicable
Name of the programme or service
Reason for cancellation, where required
A cancellation request does not automatically guarantee a refund. Eligibility will be determined according to the applicable service-specific terms and the circumstances of the request.
3. Refund Eligibility
Where a refund is applicable, it will be processed in accordance with the terms communicated for the relevant programme or service.
Refund eligibility may depend on factors including:
The nature of the service or programme.
Whether the service or programme has commenced.
Whether learning materials, assessments, documentation, or other resources have already been provided.
The applicable cancellation period.
The specific terms accepted at the time of registration or purchase.
Certain services or activities may be non-refundable once they have commenced or once specified resources or services have been delivered.
4. Cancellation by Knowledge Axis
Knowledge Axis may, where necessary, cancel, postpone, reschedule, modify, or discontinue a programme, service, event, assessment, or other activity.
Such circumstances may include operational requirements, insufficient participation, technical issues, unforeseen circumstances, changes in availability, or other reasons beyond reasonable control.
Where a cancellation by Knowledge Axis results in a refund being applicable, eligible users will be informed of the applicable refund or alternative arrangement.
5. Rescheduling
Where a programme, assessment, appointment, event, or service is rescheduled, Knowledge Axis may provide an alternative date or arrangement where reasonably possible.
Rescheduling does not necessarily constitute cancellation or create an automatic entitlement to a refund.
Any applicable rescheduling conditions will be communicated for the relevant service.
6. Processing of Approved Refunds
Once a refund has been approved, Knowledge Axis will initiate the refund through the applicable payment method or process.
The time required for the refund to appear in the user’s account may depend on the payment gateway, bank, card issuer, or other financial institution involved.
Knowledge Axis is not responsible for delays caused by third-party payment processors or financial institutions.
7. Non-Refundable Services
Unless otherwise stated in the applicable service-specific terms, certain services may be non-refundable, particularly where the service has already been delivered, initiated, accessed, completed, or where resources have been specifically prepared or issued for the user.
Any non-refundable conditions applicable to a particular service should be communicated to the user before payment or registration.
8. Duplicate or Incorrect Payments
If you believe that you have made a duplicate payment or that an incorrect amount has been charged, please contact Knowledge Axis as soon as possible with the relevant transaction details.
After verification, any eligible adjustment or refund will be processed in accordance with the applicable payment and service terms.
9. Third-Party Payment Providers
Payments may be processed through third-party payment gateways or financial institutions.
Knowledge Axis does not control the internal processing timelines, policies, or procedures of third-party payment providers. Any applicable payment-gateway terms may also apply to your transaction.
10. How to Request a Refund or Cancellation
To request a cancellation or refund, please contact Knowledge Axis through the official contact details provided on the website.
Please provide sufficient information to allow the request and transaction to be identified and reviewed.
Requests will be reviewed according to the applicable terms of the relevant service, programme, or initiative.
11. Changes to This Policy
Knowledge Axis may update this Refund & Cancellation Policy from time to time to reflect changes in its services, programmes, payment processes, or applicable requirements.
Any updated version will be published on this page with a revised “Last Updated” date.
12. Contact Us
For questions regarding cancellations, refunds, payments, or related matters, please contact us through the official Contact Us section of the Knowledge Axis website.
Knowledge Axis
Email: [Insert Official Email Address]
Phone: +91 7888222244 +91 7888222266
Address: Corporate Office: 1203, Kamdhenu 23 West, Kopar Khairane, Ttc Industrial Area, Thane Belapur Road, Navi Mumbai, 400705 Maharashtra